Foire aux questions
To track your order, go to the order confirmation email. There is a tracking link that you can click on and access delivery tracking. You can also follow your delivery in your personal space from the site.
You can find your invoice in the order confirmation email.
To use your promo code, add this code in the Gift card or promo code space in the summary of your order before payment. Once the promo code is entered, click Apply and the discount will automatically apply to your total purchase.
You can pay with PayPal to order our wines, just choose this payment method when ordering.
All payments made on the Oé site are protected and 100% secure using SSL encryption technology. This gives you maximum security when ordering.
If one or more of the wines does not conform to what you ordered, do not hesitate to take a photo and send it to us by email at email@example.com . We send you back the missing bottles and we offer you those already received.
If your package is broken, do not accept it and ask for a reserve voucher. You can then write to us at firstname.lastname@example.org to discuss this subject. If you can, take a picture of the damaged package before the delivery person takes it back. We will send your package back to you as soon as possible.
2) Gift card and partner
The Oé gift card contains a unique code. When placing an order, enter this unique code on the payment page, in the "Gift Card or Promo Code" box. Then click "Apply". The value of the gift card is subtracted from the total amount of the order. If the value of the gift card is greater than your order, you will then receive a new email, with a new code, corresponding to the balance of your Gift Card.
Oé is a partner of Ethi'kdo, the first ecological and solidarity gift card.
You can directly convert all or part of the amount of your card
as a gift voucher on the Ethi'kdo website which will be sent to you by email. It's up to you to enter the gift code received at the time of payment.
To receive your Oé box, complete this form . We take care of the rest, and the order will be delivered to you within 48 hours.
We send your parcels the same day if the order is placed before 1 p.m. Then, it takes between 24 and 48 hours for deliveries in town and up to 72 hours for the countryside or for European countries.
If the person at the pick-up point cannot find your parcel: either it is not really at the pick-up point, or the pick-up point staff did not look for the parcel properly, in which case, ask us for proof of delivery and show it to the pick-up point staff to encourage them to find it.
Once dropped off at a relay point by the delivery person, your package is available 14 days before being returned to us.
If you are not there at the time of delivery, we can reschedule the passage of the UPS delivery person twice. If you are still not at home, the package is left at a relay point where it will remain for a maximum of 14 days. Contact us if you realize that you will not be able to be at home at the time of delivery and give us the details if there are any address changes so that the team communicates them to the delivery person.
Oé wine is analyzed and certified free of chemical pesticide residues by the Capinov laboratory on 426 molecules. The word pesticide comes from the word "plague" (disease). Pesticide therefore means killing the disease. Pesticides can be of natural origin (eg sulfur and copper). It is necessary to make the difference between a pesticide which can be a trace element (natural materials) and chemical pesticides (phytosanitary) which will kill all the biodiversity in the soil.
Oé wine is filtered with vegetable proteins: bentonite (clay) or pea proteins. Conventional wines can be filtered with egg white and fish skin.
We have chosen not to put a capsule on your bottles of Oé wine for ecological reasons. Currently, more than 90% of the wines on the market have a capsule. The capsules in question are not or only slightly recyclable. The choice, after your approval on social networks, was final: we will no longer put a capsule on our Oé wines!
To learn more about our bottle commitments, the team invites you to read this article .
How does it work for you?
- Buy an Oé bottle from one of our partner merchants (find all our points of sale here )
- Once finished, do not forget to rinse it with water so that the liquid does not stick to the bottom
- Store the bottle empty, clean and protected from the sun at home
- Bring your bottles back to your merchant or to a deposit point (list here ) which will store them in a locker before our partner comes to collect all the returnable bottles.
Once the lockers in the store are filled, our local partners collect the bottles to take them to a washing center.
The vine is less than 4% of agriculture and more than 20% of pesticides. Grapes are the most pesticidal fruit. So we could say that it is simply obvious to be organic. Biodiversity is collapsing and that does not leave us indifferent - nearly 70% of species have disappeared in 50 years according to the WWF. There is still time to change things. And it starts with us!
It is to promote sustainable viticulture, to help our winegrowers to always do better, to democratize organic, to move the lines with the actors of the deposit so that all the containers are recorded. And of course, for embarking on the adventure of zero waste. And it's all these things that allowed us to be labeled B Corp.
Since the beginnings of Oé in 2015, we have made it a point of honor to build a good relationship with the Oé winegrowers by establishing a long-term relationship with them. We visit them once or twice a year to discuss wines and future cuvées to come, to learn more about the vine and biodiversity in general and to create brand content.
If you have any other questions, do not hesitate to write to us at email@example.com .