Shipping Policy
We deliver to France (excluding French overseas territories), Germany, Belgium, Luxembourg, the Netherlands, Austria, Denmark, Ireland, Italy, Portugal, Spain, Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, and Sweden.
Delivery Times
France:
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For any order placed before 11 a.m., it will be shipped the same day and delivered within 24 to 48 hours.
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For any order placed after 11 a.m., it will be shipped the next day and delivered within 48 to 72 hours.
Outside France: delivery within 3 to 5 days.
Delivery is Monday to Friday during opening hours.
Shipping Fees
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France:
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UPS pickup point: free delivery for any order containing at least 6 bottles (for fewer than 6 bottles: €6 shipping fee)
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UPS home delivery: €1 delivery for any order containing at least 6 bottles (for fewer than 6 bottles: €7 shipping fee)
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Local home delivery: our Lyon-based partner Fends la bise will deliver to you in Lyon for a €7 fee
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Germany, Belgium, Luxembourg, the Netherlands, Austria, Denmark, Ireland, Italy, Portugal, Spain: free delivery for any order containing at least 6 bottles (for fewer than 6 bottles: €6 shipping fee) via UPS
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Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden: standard delivery €10 via UPS
Order Tracking
In the order confirmation email, the "View Order" link will allow you to track the delivery of your products. Please note that your order tracking may become active a little later, as it is managed by the shipping carrier. For any further questions, please contact us at hello@oeforgood.com.
Our goal is to deliver within the timeframes mentioned above; however, delivery times are not contractually binding. They are therefore only estimates.We will not be able to change the delivery address of orders after they have been confirmed. If no one is present at the indicated delivery address to receive the products, the carrier will leave a delivery notice in your mailbox. Ownership of your products and the risk of loss will pass to you when you take possession of the products.
Delivery Delay
What should I do if I haven't heard from my package ?Is your package delayed compared to the timeframe indicated by your tracking? Our teams are committed to finding a solution in the event of a delivery delay. To receive a new delivery timeframe or for any questions regarding your package, please contact us at hello@oeforgood.com.
My package is marked as delivered but it hasn't been, what should I do ?
It is possible that your package appears as delivered by the carrier but you have not received anything. In order to open a dispute with our carrier, please send us a sworn statement confirming that you have not received the package, accompanied by a copy of your ID, to the email address hello@oeforgood.com. Any investigation must be accompanied by a sworn statement, otherwise it will not be reviewed by our services. If the investigation with our carrier reveals that the delivery note was indeed issued and signed, we will contact you regarding the next steps in the procedure to further examine your request.
My package is damaged upon delivery.
Upon delivery of the product, it is recommended to check the condition of the package before accepting it. If you refuse to sign the delivery note, contact us at hello@oeforgood.com and attach a photo of the package so that we can resolve the issue.